Help Center
Guides, articles, and resources to help you get the most out of Mideeye Chat.
Getting Started
Create your account, set up your workspace, and send your first message.
- How to create an account
- Setting up your workspace
- Inviting team members
- Your first conversation
AI Agents
Configure AI agents to handle customer conversations automatically.
- Creating your first AI agent
- Choosing the right AI model
- Setting agent instructions and tone
- Handing off to a human agent
Knowledge Base
Add knowledge so your AI agent can answer customer questions accurately.
- Adding knowledge base entries
- Organizing by category
- Best practices for AI responses
- Updating your knowledge base
Channels
Connect WhatsApp, Telegram, and live chat channels to your workspace.
- Connecting WhatsApp Business
- WhatsApp onboarding guide
- Setting up live chat
- Managing multiple channels
Automations
Automate repetitive tasks with trigger-based rules.
- Creating your first automation
- Trigger types explained
- Auto-tagging customers
- AI auto-reply rules
Billing & Plans
Manage your subscription, upgrade plans, and view invoices.
- Free vs paid plans
- Upgrading your plan
- Canceling your subscription
- Understanding usage limits
Still need help?
Our support team is here to help. Reach out and we will get back to you.