Refund Policy
Last updated: 2026
Free plan
The Free plan is available at no cost and does not require payment. You can use it indefinitely within the published usage limits. No refunds are applicable since no payment is collected.
Paid plans
Paid plans (Starter, Pro, Business) are billed on a monthly or yearly basis. You are charged at the start of each billing cycle for the upcoming period.
Cancellation
You can cancel your subscription at any time from the Billing page in your workspace settings. Cancellation takes effect at the end of the current billing period. You retain access to paid features until the period ends.
Refund eligibility
If you cancel within 7 days of a new paid subscription and have not exceeded the free-tier usage limits during that period, you may request a full refund by contacting billing@mideeye.chat. Refunds are not available for partial billing periods or after the 7-day window.
Yearly plans
Yearly plans are eligible for a prorated refund within the first 14 days of the initial payment. After 14 days, yearly payments are non-refundable, but you may cancel to prevent the next renewal.
How to request a refund
To request a refund, email billing@mideeye.chat with your workspace name and the email associated with your account. Refunds are processed within 5-10 business days to the original payment method.
Contact
Questions about billing or refunds? Reach us at billing@mideeye.chat.