Features
Everything you need to run WhatsApp customer messaging on autopilot.
From a shared inbox to AI that answers in seconds, Mideeye brings the whole workflow together in one place.
WhatsApp Inbox
Every WhatsApp conversation, in one organized inbox.
Mideeye keeps all your WhatsApp conversations in a single shared view your whole team can work from. No more switching tabs or losing track of who's replying.
- Live incoming and outgoing WhatsApp messages
- Assign conversations to teammates and clear ownership
- Status per conversation — open, pending, closed
- Customer context beside every thread
Amina Farah
nowCan I switch my order to tomorrow?
Jamaal Cafe
4mDo you deliver on weekends?
Rania & Co
1hThanks! That works for us.
AI Agents
AI agents that sound like your brand.
Train an AI agent on your business knowledge, set its tone and model, and let it handle the first wave of customer messages — with a clean handoff to a human when it matters.
- Tone, language, and model configurable per agent
- Answers from your own knowledge base
- Automatic handoff to a human with a custom message
- Control how much context the agent can see
Support Assistant
Active · answers automatically
Tone & voice
Friendly · concise · on-brand
Knowledge base
56 entries in use
Handoff
Escalate when asked for a human
“…I’ve updated the delivery for you, Amina. Would you like a reminder before it arrives?”
Automations
Automate the repetitive parts of support.
No-code automations react the moment something happens — a new message, a keyword, or a customer going quiet — and take an action automatically.
- Triggers: new message, keyword, no-reply, assignment
- Actions: reply, assign, tag, start AI, notify the team
- Reorder and toggle rules without touching code
Automation rules
Run in order you set
When a message contains "refund"
After 5 minutes without a reply
When a customer writes first
Campaigns
Reach customers on WhatsApp, at scale.
Plan and send broadcast campaigns to your customers directly on WhatsApp, with approved templates and clear delivery tracking from send to read.
- Build audiences by tag or segment
- Use approved WhatsApp message templates
- Schedule sends and track delivery per recipient
Weekend Sale — VIP
Scheduled · Sat 9:00
1,240
Recipients
97%
Delivered
86%
Read
Analytics
Know what's happening, in real time.
Track conversations, see how much your AI handles vs. your humans, review automation success, and measure campaign delivery — all in one dashboard.
- Conversation and message trends over time
- AI vs human handling and handoff rates
- Automation success rates and top rules
- Campaign delivery and completion
This week
+18% conversations
64%
AI handled
98%
Auto. success
6
Campaigns
Knowledge Base
Teach your AI what your customers ask.
Build a knowledge base of FAQs, products, pricing, policies, and hours — and let your agents draw on it for accurate, on-brand answers.
- Organize entries by category and tags
- Power accurate AI answers from your own sources
- Keep product, pricing, and policy info current
Knowledge base
56 entries · powers AI replies
Shipping & delivery times
faqOrders ship within 24h and arrive in 1–3 business days…
Does this come in larger sizes?
productYes — most items run up to XXL and can be special-ordered…
Returns & refunds
policyYou can return unused items within 30 days of delivery…
Put your WhatsApp on autopilot.
Answer faster, automate the busywork, and keep every customer conversation in one place. It’s free to start.